Who are Claims Helpers?
Claims Helpers are trained in trauma-informed and culturally grounded practice. They listen, explain the steps in easy-to-understand language, and can help you understand what information is needed.
Phone and video appointments offer a private space to ask questions, understand the Claim Form, and prepare a Statement in a way that feels safe.
Claims Helpers are employees of Castlemain. They are independent from the Government of Canada and the Claims Administrator, Deloitte.
Call 1-888-592-9101, choose your language and then press 2 to talk to a Claims Helper.
