The Claims Period is now open. Claimants have until July 27, 2028 to submit a Claim for compensation.
What happens after you submit your Claim?
You submitted your Claim. Now the Claims Administrator reviews it and will keep you informed at each step. Here is what you can expect, and where to get help along the way.
When certain decisions are made on your Claim, you will receive a letter.
Free help is available at every step, including after you submit.
If you disagree with a decision, you can ask for a Reconsideration.
The Claims Process is independent
The Claims Administrator makes decisions on eligibility and compensation.
If you ask for a Reconsideration, an Independent Reviewer (a neutral decision-maker appointed by the Court) looks at your Claim.
Free Claims Helpers and Class Counsel are available to help you understand any letter you receive.
Step 1. Submit your Claim
Submit your Claim Form online, by email, fax, or mail.
Step 2. Your Claim is reviewed
After you send your Claim, the Claims Administrator checks your personal information, identification, hospital admission details, and written responses.
If required information is missing, you will receive a Missing Information Letter. It explains what is needed and how to send it.
You have up to one year to respond. If no response is received within the time to respond, the Claim will be denied. A Claims Helper can explain the letter and help you gather what is needed.
Missing Information Letter
If something is missing, you will receive a letter explaining what is needed. You have up to one year to respond. If you do not respond, your Claim will be denied.
Step 3. Eligibility Decision
When the Claim is ready for review, the Claims Administrator sends it to the Government of Canada for its review of the eligibility information in the Claim. The Government of Canada does not review the harms-related information captured in the Claim Form.
The Government of Canada may provide information or documents relevant to the Claimant’s eligibility to the Claims Administrator.
The Government of Canada may make an eligibility recommendation, but they do not make eligibility decisions.
Eligibility decisions are made only by the Claims Administrator.
If the Government of Canada disagrees with the eligibility decision, it may ask for Reconsideration of the decision by the Independent Reviewer.
If the Claim is eligible, the Claims Administrator will begin the compensation review.
If the Claim is ineligible, the Claims Administrator will notify you in writing.
If you have questions about what the letter means, a Claims Helper can explain it. Call 1-888-592-9101, choose your language then press 2.
Eligibility Reconsideration – If ineligible and you disagree
You will receive written notification of the Independent Reviewer’s decision. This decision is final.
If you disagree with the eligibility decision, you can request an Eligibility Reconsideration.
You have 120 days from the date of the decision letter to request a Reconsideration.
Step 4. Compensation Review
If your Claim is eligible, the Claims Administrator reviews your written responses and establishes the compensation level using the Settlement Agreement and Claims Protocol.
Compensation ranges from $10,000 to $200,000, depending on the level of harm described.
You will receive a Compensation Letter explaining the compensation decision, how it was reached, and your options.
Learn more about compensation levels
If you disagree
If the compensation level is lower than the level you identified on your Claim Form, or you are not entitled to compensation, and you disagree, you can request a Compensation Reconsideration.
You have 120 days from the date of the Compensation Letter to request a Reconsideration
Step 5. Final Decision
After any Reconsideration (if requested), the final compensation level is confirmed.
Step 6. Payment
Once the compensation level is final, the Claims Administrator processes payment in the format you requested on your Claim Form, either cheque or direct deposit. You do not need to take any extra steps.
If you change your address or contact information, contact the Claims Administrator right away. Call 1-888-592-9101, choose your language then press 1.
Free help is available at every step
