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The Claims Period is now open. Claimants have until July 27, 2028 to submit a Claim for compensation.

AFTER YOU SUBMIT

Compensation Reconsideration

If you received a Compensation Letter and the level is lower than the level you identified on your Claim Form or you were denied compensation, you may be able to ask for a Compensation Reconsideration. This page explains when it is available and how it works.

What is a Compensation Reconsideration?

A Compensation Reconsideration is a review of the compensation decision on your Claim. An Independent Reviewer, a neutral decision-maker appointed by the Court, looks at your Claim and makes a final decision.

The Independent Reviewer is separate from the Claims Administrator and the Government of Canada.

The Independent Reviewer’s decision is final.

Who can request a Compensation Reconsideration?

You can request a Compensation Reconsideration if:

  • You received a Compensation Letter, and
  • The compensation level is lower than the level you identified on your Claim Form and you disagree with the decision, or
  • You are not entitled to compensation

How to request a Reconsideration

You have 120 days from the date of the Compensation Letter to request a Reconsideration. After the 120 days have passed, if a request for Reconsideration has not been received, the decision is final.

Your Compensation Letter explains how to make a request.

A Claims Helper can explain the letter and guide you through the process. Call 1-888-592-9101, choose your language then press 2.

What happens during the Reconsideration?

The Independent Reviewer looks at your Claim and makes a decision.

In complex cases, your Claim may be referred to the Exceptions Committee.

The Exceptions Committee is a committee that guides special or unusual Claims. The Exceptions Committee is asked to review a Claim only when something is unclear or needs more guidance.

The process takes time.

A Claims Helper or Class Counsel can answer questions about timing.

What are the possible outcomes?

Three outcomes are possible after the Independent Reviewer or the Exceptions Committee makes a decision:

1.

The compensation level is kept or increased.

2.

The compensation level is decreased.

3.

The Claimant is not entitled to compensation.

After the Independent Reviewer makes a decision, the compensation decision is final.

You will receive written notification of the decision.

Talk to a Claims Helper

A Claims Helper can explain the Reconsideration process, review the letter with you, and help you understand your options.

Claims Helpers are employees of Castlemain. They are independent from the Government of Canada and the Claims Administrator, Deloitte.

This help is free.

Call 1-888-592-9101 , choose your language and then press 2.

Indigenous Services Canada provides dedicated cultural and emotional support services for those affected by the Settlement.

In addition, mental health and wellness support is available anytime at the Hope for Wellness Helpline. Call 1-855-242-3310 or visit www.HopeForWellness.ca . Services are free, confidential and available in English, French, and Cree, Ojibway and Inuktitut upon request.